What You Won’t See When Talking to a Call Center Worker – The New York Times

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What You Won’t See When Talking to a Call Center Worker

A stint at a London call center led José Sarmento Matos to explore the lives and aspirations of Indian and Filipino workers who have flocked to the industry in their homelands.

via Lens Blog: http://lens.blogs.nytimes.com/2016/11/17/what-you-wont-see-when-talking-to-a-call-center-worker/?module=BlogPost-Title&version=Blog%20Main&contentCollection=Multimedia&action=Click&pgtype=Blogs&region=Body&_r=0

When José Sarmento Matos set out to photograph call centers in India and the Philippines, he had to reassure nervous executives that he was not out to make them look bad. If anything, he wanted to make photos of the faceless sales and support people who field calls at night from Americans.