Through blogs, file-sharing and social networking functions on the Internet, dozens of eyewitness reports, some coming from within the two besieged hotels, delivered information faster than conventional media and challenged some of its reporting. Twitter, a user-generated service that delivers text message-sized “tweets,” for instance, reported that there was still gunfire inside the Taj Mahal long after Indian media had said it was finished. Others transcribed lists of casualties from the hospitals faster than mainstream media could access it.
While some hailed the online reporting as “a social media experiment in action,” much of the information on Twitter was woefully inaccurate. Reports of casualties in the thousands were wrong. So too, apparently, was a report that the government had asked Twitter users to stop reporting for fear that they too might help the attackers.