Tech Support Gets a Reprieve While Users Take a Hit – Pogue’s Posts – Technology – New York Times Blog

I learned that when they say, “Your call may be recorded for quality assurance purposes,” that’s only partly true. They also record your calls so they can pass around recordings of the funniest ones.

They actually gave me one of those “Best Of” disks at the end of my day in the call center. Herewith: a few actual calls from that disk or that I heard about from the agents themselves.

Check it out here.